CNBC on MSN: 'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry consumers looking for refunds. 'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start Marketplace: Why does it feel like customer service is on the decline? Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes.
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