Omni Channel Routing Salesforce - Marketing World

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ... Business Wire: NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent About NICE inContact CXone Agent for Salesforce NICE inContact CXone Agent for Salesforce enables contact center agents to handle omnichannel interactions in a consolidated interface, while ...