Like the name suggests, softphones are software-based phones that perform the same function as their hardware counterparts – minus the wires, cords, and clunky equipment. What is a softphone? Softphones are internet-based phone systems that can be used on any connected device.
They allow users to make phone calls via the internet without the need for dedicated hardware and are designed to emulate the straightforward functionality of a traditional phone system. Softphones are web-based apps that mimic the functionality of traditional desk phones. By leveraging Voice over Internet Protocol (VoIP) technology, softphone apps enable you to make or receive calls ... Softphones promise all the features of traditional telephone devices, with great added benefits such as seamless connection to video conferencing, chat, and SMS.
softphones vs hard phones, Skype, a once-popular service, used proprietary protocols, and Google Talk leveraged the Extensible Messaging and Presence Protocol (XMPP). [3] Some softphones also support the Inter-Asterisk eXchange protocol (IAX), a protocol supported by the open-source software application Asterisk. Users can install softphones on any device with a working Internet connection, including desktop and laptop computers, smartphones, and tablets. Softphones are accessible directly in-browser or via downloadable desktop or mobile apps across a variety of operating systems. With their advanced features and cost-saving benefits, softphones are fast becoming a popular choice among businesses of all sizes as an alternative to traditional phone systems.
softphones vs hard phones, Softphones use VoIP technology to transmit calls using the internet instead of telephone lines. Users can access these phones from their computer or a mobile device, whether they’re using a desktop, laptop, or tablet (running Mac, Windows, Linux, or mobile operating systems). Softphones let employees to call anyone from their business phone number rather than their mobile phone for added privacy. At a technical level, softphones rely on trusted communication protocols such as SIP (Session Initiation Protocol) to initiate, manage, and terminate calls. Discover the best softphones for business in 2026, including top VoIP options like Ringover and Nextiva, with features, benefits, and free vs. paid comparisons.
Softphones are software applications that run on devices (laptops, smartphones, tablets etc.) with Internet connections and allow you to make and receive calls.
